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🚨

I Need Urgent Help — What Should I Do?

Emergency contacts and immediate help for crisis situations

🚨 Emergency Numbers - Call Now

999

Life-Threatening Emergency

Call if you or someone else is in immediate danger, having a medical emergency, or needs urgent police/fire/ambulance help.

111

Urgent Medical Help

Call for urgent medical advice that's not 999. Available 24/7. Can connect you to mental health crisis services.

🧠 Mental Health Crisis Support

📞 24/7 Crisis Lines

  • Samaritans: 116 123 - Free, confidential, 24/7
  • Shout: Text SHOUT to 85258 - Free crisis text line
  • NHS 111: Press options for mental health crisis
  • Papyrus HOPELINE: 0800 068 4141 - Under 35s

🏥 Local Crisis Services

  • Peterborough A&E: Peterborough City Hospital, Bretton
  • Crisis Assessment Team: Via NHS 111 or GP
  • Emergency GP: Call your surgery for urgent appointments

🏠 Housing Emergency

📞 Emergency Housing Contacts

  • Peterborough City Council Housing: 01733 747474
  • Shelter Helpline: 0808 800 4444 - Free housing advice
  • Emergency Accommodation: Available via council housing team
  • Night Shelters: Contact council for current availability

⚠️ If You're Under 18

Contact Children's Services immediately on 01733 864000 (out of hours: 01733 864180)

🏥 Medical Emergency

🚑 When to Call 999

  • • Severe difficulty breathing
  • • Chest pain or heart attack symptoms
  • • Severe bleeding that won't stop
  • • Loss of consciousness or confusion
  • • Serious injury or accident
  • • Stroke symptoms (FAST test)

🏥 Local Medical Services

  • Peterborough City Hospital A&E: Bretton, PE3 8GZ
  • Minor Injuries Unit: Peterborough City Hospital
  • Urgent Care Centre: City Care Centre, Thorpe Road
  • Emergency Dentist: 111 can direct you

👮 Personal Safety Emergency

📞 Police Emergency

  • 999: For immediate police help (crime in progress, danger)
  • 101: Non-emergency police (report crime, advice)
  • Peterborough Police: 101

🛡️ Domestic Abuse Support

  • National Domestic Abuse Helpline: 0808 2000 247
  • Peterborough Domestic Abuse Service: 01733 862700
  • Refuge: 0808 2000 247 - 24/7

What Help4Homeless Can Do in Emergencies

📞 Help You Call

We can help you make emergency calls if you're struggling to do so yourself. We'll stay with you until help arrives.

📍 Direct You to Services

We can help you find and access the right emergency services and support organizations.

🎒 Immediate Support

We can provide wellbeing packs with essentials while you wait for or access emergency services.

💬 Stay Connected

We can check in with you and help you stay connected to support services during difficult times.

Contact Help4Homeless for Support

💬 Live Chat (Fastest)

Use the live chat on our website for immediate help. We can assist you in real-time with emergency contacts and support.

Available on our website - look for the chat widget

📧 Email Support

Email us and we'll respond as quickly as possible to help you access emergency services.

info@help4homeless.xyz

⚠️ Important Reminders

📱 Keep Your Phone Charged

If possible, keep your phone charged. Many libraries and community centers offer free charging points.

📍 Know Your Location

When calling emergency services, they'll need to know where you are. Look for street signs, landmarks, or ask someone nearby.

🆔 Have Information Ready

If possible, have any relevant information ready (medications, allergies, emergency contacts).

🤝 Don't Be Afraid to Ask for Help

Emergency services are there to help you. Never hesitate to call if you need urgent assistance.

🏢 Safe Places in Peterborough

🏥 Peterborough City Hospital

A&E is always open for medical emergencies. Safe place to go if you need medical help.

🏛️ Peterborough Library

Warm, safe space during opening hours. Free WiFi, charging points, and staff can help with emergency calls.

☕ Cafes and Public Buildings

Many public spaces are safe to wait in during business hours if you need to contact emergency services.

Your Safety Comes First

If you're in an emergency situation, don't wait. Contact the appropriate services immediately. We're here to support you in getting the help you need.